Melt & Molds ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://meltandmolds.com and use our services.
This Policy Describes:
The personal information we collect
How we collect such information
How such information is used
How such information is shared
Your rights and how you can contact us
1. Information We Collect
We may collect and process the following types of personal information about you:
Browsing Information: Domain name, IP address, device model, Internet service provider, access times, referral sources, and pages visited
Social Media Information: profile name, profile picture, location, and project photos if you connect with us on social platforms
Transaction Information: payment method, billing address, order history, and project details
Other Information: service preferences, feedback, testimonials and customer reviews; information provided during in-home consultations, site visits and phone estimates; and data collected through CRM systems, email marketing platforms and scheduling tools
2. How We Collect Information
We collect personal information through:
Cookies & Tracking Technologies: We use cookies, tracking pixels, and similar technologies to collect information about your browsing behavior and device
Forms & Direct Communication: Information you provide when filling out forms, contacting us by phone, email, text messaging, social media direct messages, and live chat
Social Media: Publicly available information from your social media accounts if you choose to connect with us
Consultations & Site Visits: Information you give us in person or over the phone during consultations, site visits and estimates
Third-Party Platforms: Information passed to us by the CRM, email marketing, scheduling and advertising services we use to operate our business
3. How We Use the Information Collected
We may use information collected to:
Operate, maintain, and improve our website and services
Process 3D printed digital chocolate requests and transactions
Respond to customer service inquiries and provide support
Conduct analytics and market research
Send promotional offers, services, special offers, project updates, seasonal promotions and newsletters, as well as project updates, appointment reminders and completion follow-ups
Customize and personalize your experience
Comply with legal obligations
Notify you about changes to our services
Allow you to participate in interactive features when you choose to do so
4. How We Share Your Information
We may share your personal information with:
Service Providers: payment processors (Stripe, Square), CRM platforms (Salesforce), email marketing (Klaviyo), web hosting and scheduling software (e.g., payment processors, web hosts, email vendors)
Affiliated Companies: Our subsidiaries and parent companies
Legal Requirements: When required to comply with laws or respond to legal process
Business Partners: subcontractors, material suppliers and partner contractors
Marketing Partners: To enable targeted advertising
Other Disclosures: business transfers in the case of a merger or acquisition, and law enforcement requests
5. Cookie Policy
We use cookies and tracking pixels to understand visitor behavior, improve our website, and deliver targeted advertising. Cookies help us remember your preferences and provide a personalized experience. Most browsers allow you to refuse cookies or alert you when cookies are being sent.